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LTPH Notice 9/13 Launch of New NSL Inspection Centres and Contact Centre

28/02/2013

Further to TPH notices 01/13, 02/13, 05/13 and 06/13 this notice provides up to date information relating to the imminent change over of vehicle inspections from SGS UK Ltd to NSL Ltd.
With effect from Thursday 28 February 2013, NSL Ltd will be responsible for the provision of the taxi and private hire vehicle licensing and inspection services.
Private hire inspections will commence from Thursday 28 February 2013 and taxi inspections from Friday 1 March 2013. As has been previously communicated, at the same time, taxis will changeover to two standard (class 4) MOTs per annum which can be undertaken at any VOSA approved MOT testing station. Only taxis licensed under the new regime will require an MOT and they must be no more than 14 days old on the date of testing. From this date SGS UK Ltd will no longer be responsible for or able to undertake any taxi and private hire related vehicle inspections.
For continuity of service and ease of use, NSL will be taking over the previous phone number used by SGS for bookings which is 0845 378 2345. With effect from Thursday 28 February 2013 you can contact this number to book a vehicle inspection.
We are currently working to deliver a comprehensive online vehicle booking facility which will be available in the longer term. However, in the meantime we have created a temporary web page in order to allow you to request a single vehicle to be inspected online. Please visit http://www.tfl.gov.uk/tph or if you are a fleet owner then please contact us via 0845 378 2345 where we can help you book in multiple vehicles.
It won’t be possible for NSL to accept cash or cheque payments at any of the inspection centres. All payments must be made by debit or credit card at the time you are making your booking in order to secure the inspection slot.
All inspection centres have comfortable waiting areas with vending machines for hot and cold drinks and snacks. At most of the centres you will also be able to view the inspections taking place from the waiting area. Appendix 1 of this notice provides the full address of each centre and helpful hints to help you find the specific buildings. All centres do have signs on the buildings as the photo below demonstrates but we are working hard to identify additional signage requirements in the surrounding areas to help you find your way.
We are working hard to ensure a smooth transition to NSL and will continue to keep you informed of changes. We appreciate your patience and understanding and would strongly recommend that you register to receive regular email updates via our distribution list by contacting TPH.Enquiries@tfl.gov.uk.
We would like to take this opportunity to thank SGS UK Ltd and all their staff for the excellent service they have provided to TfL and to the taxi and private hire trades since 2004 and to welcome our new service provider NSL Ltd.

John Mason
Director, Taxi and Private Hire
For previous Notices visit tfl.gov.uk/tph

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