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Taken from the, LTPH’ Guide for PHV operator licence applicants in the London Metropolitan district.


Record keeping requirements


Before the commencement of each journey booked at an operating centre specified in his licence, a licensed London PHV operator must record in the record that he is required to keep under section 4.(3)(b) of the 1998 Act, the following particulars of each booking he has accepted there:

a) the date on which the booking is made and, if different, the date of the proposed journey;

b) the name of the person for whom the booking is made or other identification of him, or, if more than one person, the name or other identification of one of them;

c) the agreed time and place of collection, or, if more than one, the agreed time and place of the first;

d) the main destination specified at the time of the booking;

e) any fare or estimated fare quoted;

f) the name of the driver carrying out the booking or other identification of him;

g) if applicable, the name of the other operator to whom the booking has been sub-contracted, and

h) the registered number of the vehicle to be used or such other means of identifying it as may be adopted.

Retention period for booking records – 6 months from the date on which the booking was accepted.

Comment by Peter J Rose – Secretary UNITE Cab Section, London Branch.

Following a telephone conversation I had yesterday with LTPH regarding the recent private hire activities at the Grosvenor House and Dorchester hotels,  where a full investigation was promised, I thought it a good idea to remind ourselves and LTPH of the booking requirements of private hire operators.

In my view two things that are apparent from the above requirements.

1: Is that from reading them  is quite clear that the booking of a private hire journey was never intended to be on a ad-hoc, first come first served basis, and that ‘individual’ vehicle journeys should be booked and recorded in the proper manor. So a roiling rank system would not be possible.

2: It would seem obvious that to accommodate an operation like the one at the Grosvenor House a booking facility would be necessary. If that is correct then an operators licence would be required. In the case of the Grosvenor House Addison Lee would need to be the licensee?

When private hire came in, one standard of driver for London was argued against and won by private hire operators  because they said. ” private hire bookings are made in advance of vehicle requirement, therefore drivers have time to plan their route ahead of time”. This would no longer seem to be the case, if this sort of thing is not going to enforced by the authorities; perhaps it is time we looked at ‘one standard of driver for London’ again?

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